Partner Support for ebs-plus for Dynamics NAV (Australia)
Support for ebs-plus for Dynamics NAV (Australia) should be submitted through our support portal.
All support requests will be assessed in a timely fashion. If escalation to a specialist consultant is required then this will be dependent on their availability. Urgent requests can be submitted by phoning 1300 303 973.
To ensure that your requests can be adequately qualified, we ask that in the subject of the email include your company’s name, your clients’ company name & the area of ebs-plus for Dynamics NAV (Australia) in which the issue is occurring. Please also include the below information in the content of your email to support:
- Company Name
- Contact Name
- Contact Number
- Clients Company Name
- Where in ebs-plus for Dynamics NAV (Australia) the issue is occurring
- A brief outline of what is happening
- Urgency of the problem
Adding appropriate screenshots of the issue will improve the ability of a consultant to action your request.
Support Escalation; escalation of support issues can be lodged via our support portal for the attention of Support or by phoning 1300 303 973, our typical response time is within 24 hours.
Evolution Business Systems ERP provides support for ebs-plus for Dynamics NAV (Australia) for versions of Dynamics NAV that are currently supported by Microsoft up to the mainstream support end date.
Support Knowledge; training and support documentation can be accessed via our FAQ page.
Product Roadmap; ebs-plus for Dynamics NAV (Australia) will follow the Statement of Direction for Microsoft Dynamics NAV. ebs-plus updates for new versions of NAV will be released within 3 months of the RTM release.